When you use this website, Global International Meter Services is collecting information about you. There is however no need for alarm. We want you to feel confident that your privacy will be safeguarded whilst using this web site and to be able to make informed choices regarding your use of it.
Please note, that should you decide not to allow us to collect, use and process your personal information, it may be that in some cases any business dealings that we might have with you will take longer to progress and in some cases may not be possible at all. Global International Meter Services may also in certain circumstances be obliged by law, to disclose information.
What information do we collect? Why do we need it? What do we do with it?
Cookies are small pieces of information that are sent to your computer's browser when you access a particular website. When a cookie arrives, your computer's browser generally saves this information in a file on your hard drive. When you return to the same site or a site owned by the same company, the stored information can be sent back to the website's owner along with your new request for a web page.
Global International Meter Services uses "cookies" in the following ways:
1) To enable us to develop the web site, and for statistical purposes. Statistical information will be kept in an anonymous format so that it will not be possible to identify any individual.
2)We may also use the information we collect to personalize your use of the site so that it reflects your particular interests.
If you do not wish to allow cookies on your hard drive it is usually possible for you to block or prevent your web browser from accepting the data necessary to enable this to be done. This may however restrict some of the functionality that you might otherwise receive from the site.
We will retain "cookie" information for as long as may be necessary for statistical or operational reasons.
On line Meter reading
Global International Meter Services will ask you to provide your name, customer reference number and your e-mail address together with the meter readings. This information is required so that we can match your readings with your account. Information received is retained as long as may be necessary for billing, accounting and audit purposes and to enable us to contact you if there are any queries in relation to your reading or your account.
On line statements of account
If you wish to use this service you will be required to register with Global International Meter Services and supply your e-mail address and your customer reference number. You will then be allocated a password which you should remember. Access to the on line accounts will require you to input your e-mail address and your password. Global International Meter Services will store your e-mail address to enable you to use this service. This information will be retained for as long as you wish to continue to subscribe to this facility. If you wish to un-subscribe please e-mail [email protected].
From time to time, the site may include polls, surveys, competitions or other promotional features. If you choose to participate, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
Handling other information
Global International Meter Services may also collect and use information about you by means other than by use of this website. This may happen if you are in any of the following categories;
If you have an electricity account we will hold information about you and your supply.If you require us to carry out any work for you such as installing / replacing your electrical meter then we will hold information to enable us to carry out the work and send you the bill. If you require us to fix an electrical supply to your premises, we will hold details concerning you and your property. We will also keep details to enable us to process hire purchase, standing orders, direct debits and credit or debit card transactions.
Global International Meter Services may also obtain and use information about you if you make use of the Complaint Forms, Fault reporting or Customer Feedback forms made available to customers for customer service purposes. This information is used for customer services purposes such as resolving any complaints and to provide statistical information for performance monitoring purposes.
We will hold information to enable us to control the work and to enable us to pay for goods and services received.
If you write to us for any reason then we keep a copy of the correspondence together with any details that will enable us to respond in a timely and adequate manner.
A landowner or developer
We may need to process personal data relating to electricity mains services or other electrical equipment on privately owned land.
Global International Meter Services maintains a database of all contact and customers' names and addresses which is held centrally for use by all corporate applications. This data base is not used for marketing purposes.
We will retain personal information for as long as may be necessary for legal or operational reasons.
When you contact us by e-mail using the Web -call system or otherwise, your call will be acknowledged by an immediate e-mail response. However in order for us to respond fully we will need to know your daytime telephone number. Your e-mail address will also be needed if you wish us to contact you in that way.
We may ask for your day-time telephone number to enable us to contact you urgently should the need arise, in connection with any call request or account payment facility. We may also ask you for a convenient time, AM or PM, when you may be contacted, for example, to agree access to allow electrical work to be carried out.
Telephone calls may be recorded for training or monitoring purposes. Whilst on the telephone we may ask for further information depending on the nature of the call: for example, your customer account number and address.
If the call relates to the replacement of an electrical meter, we may ask for further details over the telephone, to enable us to identify the specific need and assist us in resolving the problem. This information may also be retained for billing and statistical purposes.
We may also ask for a piece of information about you or your account. This will be used to provide added security particularly in respect of telephone enquiries concerning your account.
The information will be retained for so long as you continue to have a business relationship with Global International Meter Services.
Global International Meter Services does not use this website to collect information for any marketing purposes. We will not use any e-mail addresses collected via this site or IP addresses for marketing purposes without the specific permission from the customer concerned.
Global International Meter Services may from time to time circulate by post information regarding new tariffs, products, or general information to its customers. A separate database of customers who have not objected to us using their contact details in this way is held for this purpose.
Disclosure to Third Parties
Global International Meter Services will only disclose personal information in relation to the above and to this site to persons within the Gauteng area, who have a need to know. This includes disclosures specifically required by or authorized by the law courts or any other legislation.
It may also include, depending on the circumstances, such persons as personal legal representatives, professional persons such as architects, lawyers or insurers and certain South African Committees.
We do not trade, sell or exchange customers' names and addresses with any third party for marketing purposes. Anonymous statistical information in aggregate form may be supplied to interested parties such as South African Home Affair departments, trade bodies and consultants undertaking work on behalf of Global International Meter Services.
"Links" to other sites
We do not review or have any control over third party sites obtainable via the Global International Meter Services web site. Consequently we would suggest that you review the privacy policies of such third party sites and satisfy yourself that your privacy is adequately protected before entering any personal data into such sites.
Before You Order:
- Confirm that the items selected are the items you wish to purchase.
- Confirm that all of the other information you have provided is accurate.
Orders received before 8:00 p.m. South African Time are generally entered into processing(not shipped), by the next business day.
Orders received before 8:00 p.m. South African Time are generally shipped within 7 business days. If we determine that, for any reason, your order will not ship within 9 business days of processing, we will attempt to notify you by e-mail. If express transit is paid, we will put your order in front of the shipping line and send out your order in the quickest time possible. Express transit cannot be guaranteed under any circumstances, and is a non-refundable fee.
When making use of standard ground courier companies like FedEx, customers should generally allow 10 to 15 business days for delivery, this timeframe may be exceeded. If you have questions regarding shipping, please call us (012) 331 - 5963. We value your business and will address any concerns you may have.
Damage during Shipment:
The pre-paid meters we sell are usually insured for damage during courier shipment if it is a bulk order . You are responsible for the meter once it is in transit, including any damage or loss that may occur during shipment. If you receive a damaged product, please contact the shipper (typically Fed Ex, DHL) and file a damage claim with the shipper. The insurance is designed to provide you with the funds to repair the damage or loss. The amount the item is insured for is approximately the wholesale cost of the item minus shipping. Global International Meter Services cannot take responsibility for damage or loss during shipment. If you choose to refuse your shipment, the total claim process can take 4 to 12 months; on occasion the claim can even exceed this timeframe. We do not suggest refusal of a shipment under any circumstances.
Order Cancellation Policy:
Typically orders cannot be cancelled. Any cancellation to an order after the original sale date will automatically incur 30% restocking/cancellation fee plus any shipping charges incurred. Please call ahead of time before canceling. If your order has been sent, you will be charged all of the freight costs.
We do not accept returns, exchanges or grant refunds under any circumstances, except as specified below regarding manufacturer?s defects.
Although we do not accept returns or grant refunds, we will request the product manufacturer to ship replacement meter(s) for confirmed manufacturer's defects in a meter that you purchase from us. The manufacturers of the products we sell generally warrant the products to be free of material defects in workmanship for a period of one year from the date of purchase. Although under warranty the meter(s) will be free of charge however; the cost of shipping must be paid for by the customer in order to ship out the meter. If a meter is lost during shipping you have the choice to file a shipping claim and to meanwhile order another meter from Global International Meter Services at your cost.
Global International Meter Services makes no representation concerning any manufacturer's warranty. Individual meter components are not covered under your warranty. There are NO GUARANTEES on product color/decals/emblems under any circumstances. All customers will have no color choices to choose from.
General Access To Our Site
By entering this site you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses or any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this site or through your downloading of any materials, data, text, images, video or audio from this site, including but not limited to anything caused by any viruses, bugs, human action or interaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.
Global International Meter Services, generally relies on manufacturers, importers or others to provide the specifications, features, illustrations, and other information contained in this site, and Global International Meter Services cannot ensure that all material on this site is correct, and Global International Meter Services makes no warranties or representations as to the accuracy of the specifications, features, illustrations or other information contained on this site. This site, and all information and materials contained herein, is provided to you with no warranty.
Do not post on this site, or transmit to this site, any pornographic, obscene, profane, defamatory, libelous, threatening, unlawful or other material which could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law or regulation. Notwithstanding the fact that Global International Meter Services or other parties involved in creating, producing, or delivering this site, may monitor or review certain transmissions, postings, discussions, or chats, Global International Meter Services and all parties involved in creating, producing, or delivering this site, assume no responsibility or liability which may arise from the content thereof, including but not limited to claims for defamation, libel, slander, obscenity, pornography, profanity, or misrepresentation.
By entering this site you acknowledge and agree that any communication or material you transmit to this site or Global International Meter Services in any manner and for any reason, will not be treated as confidential or proprietary but will become the sole property of Global International Meter Services Furthermore, you acknowledge and agree that any ideas, concepts, techniques, procedures, methods, systems, designs, plans, charts, or other materials you transmit to Global International Meter Services will similarly become the sole property of Global International Meter Services and may be used by Global International Meter Services anywhere, anytime, and for any reason whatsoever.
By entering this site you acknowledge and agree that any name, logo, trademark, trade name or service mark contained on this site is owned or licensed by Global International Meter Services and may not be used by you without prior written approval.
Although this site may be linked to other sites, Global International Meter Services is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with the linked site, unless specifically stated herein. By entering this site you acknowledge and agree that Global International Meter Services has not reviewed all the sites linked to this site and is not responsible for the content of any off-site pages or any other site linked to this site. Your linking to any other off-site pages or other sites is at your own risk.
How do we protect your information?
Global International Meter Services hosts the web site in a secure environment and employs appropriate physical and technical measures . Global International Meter Services complies fully with the relevant South African Data Protection Laws. Our staff is bound by these requirements and receives information security and data protection awareness and other appropriate training.
Global International Meter Services is the copyright owner of everything on this site and no portion of this site, including but not limited to the text, images, audio or video, may be used in any manner, or for any purpose, without Global International Meter Services express written permission, except as otherwise provided herein. Without in any way waiving any of the foregoing rights, you may download one copy of the material on this site for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark or other proprietary notices. Modification or use of the material on this site for any other purpose violates Global International Meter Services legal rights.
We will do all we can to ensure that your privacy is safeguarded. We only collect information to enable us to give you the fullest possible service. The information is reviewed from time to time to ensure that it is retained only for so long as it remains relevant to our business relationship with you and to your use of this site.
From time to time we will need to review our policy and make any necessary changes. If we do this we will post the changes to this page. Please take the opportunity to ensure that you are always up-to date by visiting this page regularly. Please e-mail us if you have any questions or comments or concerns about privacy.